Trone Limited Warranty – Smart Toilets

1. Warranty Duration

Trone warrants its smart toilets to be free from defects in materials and workmanship under normal residential use for a period of three (3) years from the date of purchase, unless otherwise specified. Proof of purchase is required. Without proof of purchase, the warranty period will begin from the manufacturing date printed on the product.

2. Warranty Coverage

  • Parts: Trone will provide replacement parts at no cost during the warranty period.
  • Labor: Repairs performed by Trone in-house technicians are included at no cost during the warranty period.
  • Shipping: Trone will cover inbound and outbound shipping of covered parts or units.
  • Exclusions: Removal and reinstallation of the toilet in the customer’s home are not covered. Any associated plumbing or contractor fees are the responsibility of the customer.

3. Returns & Sanitation Requirement

If Trone requires a component or top unit to be returned, the customer must ensure the product is thoroughly cleaned and free of human waste. Unclean or unsanitary returns will be rejected and returned at the customer’s expense.

4. Exclusions & Limitations

This warranty does not cover:

  • Damage due to improper installation, neglect, abuse, accident, alteration, or misuse.
  • Damage from water quality issues (scale, sediment, corrosion).
  • Consumables (deodorizer cartridges, filters, cleaning solutions).
  • Cosmetic changes such as surface scratches, discoloration, or wear from normal use.
  • Commercial or non-residential use unless specifically stated in writing.

5. Warranty Claims Procedure

To obtain warranty service, contact Trone Customer Support with proof of purchase and a description of the issue. Trone may request photos, videos, or diagnostic steps. If a return is required, Trone will issue a prepaid shipping label for covered products.

6. Limitation of Remedies

Trone’s sole obligation under this warranty is to repair or replace defective products or components as described above. Under no circumstances shall Trone be liable for incidental or consequential damages, including but not limited to water damage, property damage, or loss of use.

7. Legal Rights

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.